Refund policy

Returns & Refund Policy

We want you to be happy with your purchase from Vorelle. If you change your mind, you may return eligible items within 14 days of receiving your order, provided the item is unused, in its original condition and returned with its original packaging.

To request a return, please contact us before sending any item back.

Return eligibility

Returned items must be:

• unused and in the same condition as received;
• complete with all original packaging and components;
• securely packaged for return.

Items that have been used, assembled, altered or damaged after delivery may not be eligible for return.

Return postage

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.

We recommend using a tracked and insured return service. Vorelle cannot accept responsibility for returned items that are lost or damaged in transit.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible after delivery.

Please provide:

• your order number;
• photographs of the item;
• photographs of the packaging where relevant.

Once reviewed, we will arrange an appropriate resolution, which may include a replacement, repair, collection or refund.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Please allow 5–10 working days for the refund to appear after it has been processed, depending on your bank or payment provider.

Original delivery charges

Where you cancel an eligible order within your statutory cancellation period, any standard delivery charge paid may also be refunded where required by law.

Additional delivery charges for upgraded or expedited shipping are not necessarily refundable.

Non-returnable items

Certain items may be exempt from return where legally permitted, including:

• personalised or made-to-order products;
• items altered to your specification;
• products that cannot be resold for hygiene or safety reasons once opened.

Any such exclusions will be clearly stated on the relevant product page where applicable.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been dispatched, we will try to cancel it before shipment. If it has already been dispatched, you may need to follow the normal returns process after delivery.

Your statutory rights

Nothing in this policy affects your rights under UK consumer law.

Contact

Vorelle
231 Heywood Old Road
Middleton
Manchester
M24 4QR
United Kingdom

Email: vorellehomes@gmail.com