Terms of service

Terms of Service

These Terms of Service apply to your use of the Vorelle website and to purchases made through vorellehomes.co.uk.

By using this website or placing an order with Vorelle, you agree to these terms.

1. About us

Vorelle is an online retailer supplying home and interior products to customers in the United Kingdom.

Vorelle
231 Heywood Old Road
Middleton
Manchester
M24 4QR
United Kingdom

Email: [your Vorelle customer service email]

2. Website use

You may use this website for lawful personal or commercial purposes only.

You must not misuse the website, attempt to interfere with its operation, or use it for fraudulent or unlawful activity.

3. Product information

We aim to ensure that product descriptions, images, dimensions, colours and prices are accurate.

However, colours may appear slightly different depending on screen settings, lighting and photography. Product dimensions may also be subject to small manufacturing tolerances.

We reserve the right to correct errors or update product information where necessary.

4. Prices

All prices shown on the website are displayed in GBP unless stated otherwise.

Any delivery charges will be shown before you complete your purchase.

We may change prices at any time, but changes will not affect orders already accepted.

5. Placing an order

When you place an order, you are making an offer to purchase the selected products.

You will receive an order confirmation after checkout. This does not always mean the order has been finally accepted.

We reserve the right to decline or cancel an order where there is:

• a pricing or product error;
• suspected fraud;
• an issue with payment;
• an availability issue;
• a delivery restriction.

If we cancel an order after payment has been taken, you will receive a refund.

6. Payment

Payment must be made using one of the payment methods offered at checkout.

Your payment may be subject to checks by your bank, card provider or payment processor.

7. Delivery

Delivery information, estimated timescales and applicable charges are set out in our Shipping Policy.

Delivery dates are estimates and may occasionally be affected by circumstances outside our reasonable control.

8. Risk and ownership

Responsibility for the goods passes to you once they have been delivered to the address provided at checkout.

Ownership of the goods passes to you once full payment has been received.

9. Cancellations and returns

Your rights to cancel an order and return products are explained in our Returns & Refund Policy.

Nothing in these terms affects your statutory rights under UK consumer law.

10. Faulty or damaged goods

If an item is faulty, damaged or incorrect, please contact us as soon as possible.

We may ask for photographs or other reasonable information to help us assess the issue and arrange a suitable resolution.

11. Promotions and discount codes

Promotions and discount codes may be subject to additional conditions.

Unless stated otherwise:

• discount codes cannot be exchanged for cash;
• only one promotional code may be used per order;
• promotions may be withdrawn or changed at any time before an order is placed.

12. Intellectual property

The content on this website, including text, branding, graphics, images and design elements, is owned by or licensed to Vorelle unless stated otherwise.

You may not copy, reproduce, distribute or commercially exploit website content without permission.

13. Third-party services

Our website may use third-party services including payment providers, delivery companies, analytics tools and marketing platforms.

Those services may have their own terms and privacy policies.

14. Limitation of liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

To the extent permitted by law, Vorelle is not responsible for indirect or consequential losses arising from the use of this website or products purchased from it.

15. Changes to these terms

We may update these Terms of Service from time to time.

Any updated version will be published on this website and will apply from the date it is posted.

16. Governing law

These terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

17. Contact

For questions about these terms, please contact:

Vorelle
231 Heywood Old Road
Middleton
Manchester
M24 4QR
United Kingdom

Email: vorellehomes@gmail.com